Privacy Policy

SunDone ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at sundone.com.au or submitting your details through our quote matching service, you consent to the collection and use of your information as described in this policy.

1. Who We Are

SunDone is an Australian-owned solar quote matching service. We connect homeowners with CEC-accredited solar installers. We do not install solar systems ourselves and are not a financial services provider. Our registered business operates in Australia.

For privacy-related enquiries, contact us at: privacy@sundone.com.au

2. What Information We Collect

We collect personal information that you voluntarily provide when using our quote matching form, including:

• Your full name (first and last name)
• Email address
• Australian mobile phone number
• Postcode and general location
• Property ownership status
• Average quarterly electricity bill (range only, not exact)
• Preferred installation timeline

We may also collect non-personal technical information automatically, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or marketing campaign (UTM parameters)
• Device type and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Matching you with an installer: Sharing your contact details and property/usage information with one CEC-accredited solar installer in your area so they can prepare and deliver your free quote.
• Service communication: Confirming your quote request submission via email or SMS.
• Quality assurance: Following up to ensure you received your quote and your experience met our standards.
• Analytics and improvement: Understanding how visitors use our website to improve our service (aggregated, non-identifying data).
• Legal compliance: Meeting our obligations under applicable laws.

We do not use your information for unsolicited marketing by us. We do not sell your personal information to data brokers or unrelated third parties.

4. Sharing Your Information

We share your personal information only in the following circumstances:

• With your matched installer: When you submit a quote request, your name, contact details, postcode, and usage/ownership information are shared with one matched CEC-accredited installer for the purpose of preparing your quote. By submitting the form, you consent to this transfer.
• With our technology partners: We use Supabase (data processing) and Make.com (workflow automation) as sub-processors. These services process data on our behalf and are contractually required to protect your information.
• With analytics providers: Aggregated, non-identifying data may be shared with Google Analytics and Meta (Facebook) for website analytics purposes. You can opt out of these via your browser settings or platform privacy controls.
• When required by law: We may disclose information if required by a court order, law, or government authority.

5. How Long We Keep Your Information

We retain your personal information for a period of 24 months from the date of submission, or as required by law. After this period, your information is securely deleted from our systems.

You may request deletion of your information at any time by contacting us at privacy@sundone.com.au.

6. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date personal information
• Request deletion of your personal information (subject to any legal obligations we may have to retain it)
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, contact us at privacy@sundone.com.au. We will respond within 30 days.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience and measure the effectiveness of our marketing.

Types of cookies we use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Google Analytics — measures traffic and user behaviour (anonymised). You can opt out via Google's opt-out tool.
• Marketing cookies: Meta Pixel — measures ad campaign effectiveness. You can manage preferences via your Facebook/Meta privacy settings.

You can disable cookies through your browser settings, though this may affect some functionality on our site.

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our measures include:

• HTTPS encryption for all data transmitted to and from our website
• Access controls limiting which staff can access personal data
• Secure, reputable third-party services (Supabase) for data storage
• Regular review of our security practices

No method of electronic transmission or storage is 100% secure. While we take commercially reasonable precautions, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (such as installer websites or government resources). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our service after any changes constitutes your acceptance of the updated policy.

For significant changes, we may notify users via email where we have contact details.

12. Contact Us

For any privacy-related questions, access requests, or complaints, please contact us:

• Email: privacy@sundone.com.au
• Website: sundone.com.au
• Jurisdiction: Australia — governed by the Privacy Act 1988 (Cth)